General delivery and payment conditions

Introduction:

Conditions mentioned below concern the deliveries of goods from The Fairy Closet to private people and are valid, unless otherwise agreed in writing.

The sale of an article(s) comes about after acceptance of the order and the confirmation via email.

In the event The Fairy Closet is not able to accomplish the order, the customer will be inform by email.

The mentioned prices are inclusive of VAT but are excluding delivery costs.

Swap/Return:

The customer has the right to return and/or swap the articles within 8 days of receipt. Postage costs are charged to the customer. The articles must be returned new, unworn, intact and in the original packaging. Upon the return of goods, the customer will be refunded the value minus the delivery costs within 7 days of receipt of the articles.

When The Fairy Closet has delivered an article that is not in conformity with the order, the customer has the right to return the article. In this case the sending costs will be for account of The Fairy Closet. The Fairy Closet will then refund the amount paid by the customer within 7 days of receipt of the article.

Ways of payment:

The purchased goods have to be paid for in advance or cash at collecting/delivery.

Payment in advance: as soon as the due amount has been credited on the account of The Fairy Closet, the goods will be sent and/or delivered within 2 working days, provided that they are in stock.

Terms of delivery:

If the goods are not in stock at The Fairy Closet, delivery may take up to 10 working days, provided that they are in stock at the supplier. If this is not the case, we will inform you of the expected term of delivery via email.

Sending costs:

The sending costs, with tracking number, will be calculated on the tariffs of the TNT (€6,75 up to 10 kilos) + a contribution of €1,50 for packaging material.

In case of express delivery the goods can be personally delivered upon agreement with The Fairy Closet. For this The Fairy Closet charges €0,20 per kilometer.